Payment & Security
This page explains how available payment methods, order totals, payment authorization and checkout security are handled when you place an order through paveroqa.com.
Secure and Clear Checkout
paveroqa™ uses Shopify and applicable payment providers to process online orders. Payment details are handled through the payment systems available during checkout.
Shopify Checkout
Checkout is processed through Shopify and applicable payment providers using technical and organizational security measures intended to protect transaction information.
Clear Order Total
Product prices, shipping charges, applicable taxes, discounts and the final order total are displayed before payment is submitted.
Available Payment Options
The payment methods currently available for your order are displayed during checkout and may vary depending on location, currency, device and order details.
Paying for Your Order
Select one of the payment methods shown during checkout and follow the applicable instructions to complete your purchase.
What payment methods are available?
The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details and the payment services enabled when your order is placed.
What currency are prices displayed in?
Prices on paveroqa.com are generally displayed in U.S. dollars (USD), unless another currency is clearly displayed while browsing or during checkout.
When will I see my final order total?
Before payment is submitted, checkout displays product prices, applicable shipping charges, taxes, discounts and your final order total. Please review the information carefully before completing your purchase.
Can my bank charge additional fees?
Your bank, card issuer or payment provider may separately impose foreign exchange, international transaction, currency conversion or other financial institution fees. These charges are determined and collected by the applicable provider and are not controlled by paveroqa™.
Payment Verification
Orders may be subject to payment authorization and verification before they are accepted or fulfilled.
Will my payment need additional verification?
Orders may be subject to transaction authorization, payment verification and fraud prevention review before they are accepted or fulfilled.
Why was my payment declined?
A bank, card issuer or payment provider may decline a transaction or request additional verification. Please check your billing information and contact your bank or payment provider if additional assistance is required.
What does a pending charge mean?
A pending amount may represent a temporary payment authorization rather than a completed charge. Authorization hold periods are determined by the applicable financial institution or payment provider.
What if I believe I was charged twice?
Contact us at service@paveroqa.com with your order number and relevant transaction information. For your security, do not send complete card numbers, card security codes or banking passwords.
Protecting Payment Information
Payment information is handled through Shopify and the applicable payment service providers involved in processing your transaction.
Does paveroqa™ store complete card numbers?
paveroqa™ does not store complete credit or debit card numbers on its own servers. Payment information is handled by Shopify and the applicable payment service providers involved in processing the transaction.
Is my payment information protected?
Checkout is processed through Shopify together with applicable payment providers using technical and organizational security measures intended to protect transaction information.
Will paveroqa™ ask for my banking password?
No. paveroqa™ will not ask you to email your complete credit card number, debit card number, card security code or online banking password.
What should I do if I receive a suspicious request?
Do not share payment credentials or banking information. Contact paveroqa™ directly through service@paveroqa.com and provide a description of the suspicious request.
Prices, Discounts & Confirmation
Review your order details carefully before submitting payment.
How do I use a discount code?
Enter a valid promotional or discount code before checkout is completed. Confirm that the applicable discount is reflected in your order total before submitting payment.
Can promotions have restrictions?
Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability or other conditions communicated with the applicable offer.
Will I receive an order confirmation?
After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
What if I do not receive my confirmation email?
Check your spam or junk folder and confirm that the email address entered during checkout was correct. If you still need assistance, contact our customer support team.
Need Help With a Payment?
Contact paveroqa™ customer support with your order number and a clear description of your question. For your security, do not include complete credit card numbers, card security codes or online banking information in your message.