Order Processing

After payment confirmation and any necessary order verification, orders are normally prepared within 2-4 business days.

During holidays, promotional events or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays and applicable public holidays. Processing time and carrier transit time are separate periods.

Shipping Charges

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination and available delivery service.

You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.

Fulfillment and Shipping Origin

Depending on inventory availability, product location, package requirements and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Shenzhen Mingqifeng Network Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Tracking Your Shipment

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing the available tracking details will normally be sent to the email address entered during checkout.

The carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination and available shipping service.

Shipping Address Changes

Please review your name, delivery address, apartment or unit number, postal code and contact information carefully before submitting your order.

If you discover an error after placing your order, contact service@paveroqa.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but an address change cannot be guaranteed after processing or shipment preparation has started.

Reasonable reshipping costs may apply when an incorrect, incomplete or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

P.O. Boxes, APO/FPO and U.S. Territories

Availability for P.O. boxes, APO/FPO addresses and United States territories depends on the product, destination and carriers available at the time of purchase.

If an address is supported, the available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Delayed or Inactive Tracking

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.

We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

Lost Shipments

If a package appears to have been lost while in transit, please contact customer support with your order number.

After the available tracking information and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment or other reasonable solution where the loss is confirmed.

Delivered but Not Received

If tracking shows "Delivered" but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors and the carrier's delivery details where appropriate.

A carrier's "Delivered" status does not automatically prevent us from reviewing a delivery claim.

If the package still cannot be located, contact us with your order number so the circumstances can be reviewed.

Damaged, Incomplete or Incorrect Orders

Contact us promptly if your order arrives damaged, incomplete, incorrect or materially different from its product description.

Because paveroqa™ offers decorative tabletop products and resin seasonal decor, packaging and protective materials may vary by item depending on shape, weight, surface finish and fragility.

To help us review the issue, please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos clearly showing the product and the issue.
• A photograph of the exterior packaging and shipping label where relevant.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment or return solution without requiring you to bear additional costs caused by that error.

International Delivery and Import Charges

paveroqa™ primarily serves customers in the United States. Where delivery to another destination is available, the applicable shipping options will be displayed during checkout.

An international destination may impose customs duties, import taxes, brokerage fees or similar charges.

Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier or broker are generally the recipient's responsibility.