Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires.

Return eligibility remains subject to the conditions described in this policy and any rights available under applicable law.

Starting a Return Request

Before sending an item back, contact our customer support team at service@paveroqa.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label for a damaged, incomplete or incorrect order.

Customer support will review your request and provide the appropriate instructions if the return is approved.

Return Eligibility

Except where an item is damaged, defective, incorrect, incomplete or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered and not intentionally damaged.
• Returned with all original parts, accessories, inserts and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection and resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided that the product remains complete, unused, undamaged and otherwise satisfies the applicable return conditions.

For paveroqa™ resin figurines and seasonal tabletop decorations, please handle surfaces, bases, finishes and decorative details carefully during inspection so the product remains in returnable condition.

Product Variations and Handcrafted Details

paveroqa™ offers decorative resin figurines and seasonal tabletop decor with vintage-inspired finishes and decorative details.

Minor variations may occur in finish, texture, color tone, surface detail, hand-applied decorative elements, dimensions or weight.

Minor differences of this nature are not necessarily considered manufacturing defects.

If you do not prefer the color, finish, texture, scale, decorative style or overall appearance of the product received, you may request a return within the applicable 30-day return period.

Unless there is a confirmed product or fulfillment problem attributable to us, such a request will be treated as a preference-based return.

Non-Returnable Items

Certain products may not qualify for preference-based returns because of personalization, product condition or other legitimate considerations.

These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as Final Sale or non-returnable before purchase.
• Items materially altered, misused or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as Final Sale or non-returnable before purchase.

Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number, a description of the issue and clear photographs or videos showing the product, packaging and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return or other reasonable solution at no additional cost for an error attributable to us.

Return Shipping Costs

Preference-Based Returns

If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed Problems Attributable to Us

If we confirm that an item was damaged, defective, incorrect, incomplete or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns.

If the return results from a confirmed error attributable to us, eligible original shipping charges will also be addressed as part of the approved resolution.

Returning the Package

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return process has been completed.

paveroqa™ cannot guarantee receipt of a preference-based return package shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

Inspection and Refund Timing

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected and approved, we will initiate the eligible refund to the original payment method within 5-10 business days.

Your bank, card issuer or payment provider may require additional time to post the credit after the refund has been issued.

Refund Method

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs and nature of the issue, we may determine that a refund or replacement can be provided without requiring the product to be returned.

Exchanges

Exchanges depend on current inventory and product availability.

Because individual decorative resin pieces may have minor variations in finish, tone, texture or hand-applied details, replacement pieces may not be visually identical in every minor detail.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Consumer Rights

This policy explains our standard return, exchange and refund procedures.

Nothing in this policy is intended to limit rights or remedies that cannot lawfully be excluded or restricted under applicable consumer-protection law.